Robots & Pencils Announces Launch of Student Apps to Simplify and Elevate Learner Success

Led by newly appointed Head of Product Ryan Gialames, the student-centric mobile, web, and Slack apps powered by Salesforce focus on powering the learner journey and providing students with full wrap-around support

CLEVELAND, October 25, 2022 — Today, Robots & Pencils, a digital product company focused on transforming businesses with mobile, web, and frontier technologies, announced the release of its new education product, Student Apps. Concurrently, the company has appointed Ryan Gialames as Head of Product, Edtech, to lead and execute the ongoing strategy and design of Student Apps.

Student Apps provides students with a seamless, customized experience that supports each learner’s unique journey. Powered by Salesforce, Student Apps integrates backend systems, including student information systems and learning management system platforms, under a user-centered front end. This multi-app platform is a breakthrough in the educational technology field as its unique method of consolidating all student data eliminates the data silos that normally impede the ability of staff to support students.

“Student Apps is designed to meet the needs for institutions focused on providing full support to learners who would like to optimize their existing technological investments, unlock the power of Salesforce and Slack for education, build a journey unique to each learner through automation, connect learners to their community, and deliver innovative programs,” said Tracey Zimmerman, President and CEO of Robots & Pencils. “Our goal is to break current barriers and create new and innovative solutions that meet the needs of our clients in the current digital landscape.”

Student Apps has already had a successful trial run with Arizona State University. In 2019, ASU and Robots & Pencils partnered to find a way to streamline ASU’s technology in order to better communicate with students. Robots & Pencils created a Slack bot, now available as part of the Student Apps suite, that helps with the onboarding process and cuts down the amount of manual labor required to get students enrolled and engaged with the institution, driving better student outcomes.

“Universities often “ship the org chart”, with each department vying for the learner’s time and attention. Combine this with a landscape of disparate edtech technologies and the student experience suffers. Student Apps solve this problem, providing a set of tools to help learners manage the important tasks and milestones that will support their success and connecting them to those who can help, including staff and peers. ” said Gialames. “I’m thrilled to have the opportunity to work with a forward-thinking company like Robots & Pencils to help universities and professional learning providers solve pressing matters and build the optimal learner experience.”

Effective immediately, Gialames has stepped into the role of Head of Product for the company’s education technology. In this role, he will be responsible for launching edtech products, such as Student Apps, and bringing them to market while also driving the future innovation of these products. Most recently Gialames served as the Sr. Director, UX/UI at Western Governors University. Previously, he served as the Director in Product Design at Robots and Pencils where he led product strategy and design across all education clients including Arizona State University, University of Texas, Texas Oncourse, and Trilogy Education which was acquired by 2U. Prior to joining Robots & Pencils, Gialames was the Senior Director of Product Strategy and UX at the Carnegie Mellon University backed edtech startup, Acatar, and was Manager of Online Student Experience at Education Management Corporation.

Student Apps is now available in the Salesforce Appexchange. The platform has an annual license fee and implementation service fees, and can be configured to suit the needs of the institution.

This rollout follows additional growth across industries for Robots & Pencils, who announced an investment from Salesforce Ventures and the company’s partnership with LunaYou, a women-centered maternal wellbeing program created to address the maternity crisis earlier this year.

To learn more about Robots & Pencils, please visit www.robotsandpencils.com

5 Tactics for Supporting Non-Traditional Learners

A one size fits all approach no longer works for today’s learners pursuing higher education. Students are coming from a breadth of backgrounds and experience. They’re juggling demands involving finances, jobs, family members, and other personal issues. Each person has different needs, goals, and prior knowledge to be accounted for. Often, these individuals care less about degree titles and more about learning specific, in-demand skills that will get them where they want to go.

As experienced edtech designers and developers, the team at Robots & Pencils has helped to design and build a variety of accessible, inclusive, and customizable learning experiences that support learners of all types. Here are a few of the tactics we believe are most effective in preparing non-traditional learners for academic and professional success.

1. Build platforms that offer flexibility in how and where students learn.

Institutions need to offer students the flexibility and options to find what works for them, while recognizing that these needs may change not just month to month, but week to week and day to day. Educators must meet students where they are in the moment with integrated digital, in-person, and hybrid learning experiences. And digital means more than logging into a classroom via a browser. It requires best-of-breed, consumer-grade web and mobile tools and an understanding that students need access to educational resources across devices and support across multiple communication channels.

2. Create pathways that accommodate unique and evolving needs.

Learning pathways must accommodate each individual’s needs and acquired knowledge. This requires designing programs so that students can enter learning pathways at different points, progress at their own pace, and even easily switch to an alternate path with a different outcome. For each learning outcome, institutions should provide multiple learning methods and materials, as what works for one learner won’t necessarily work for another, and an individual’s needs may change based on how or where they’re accessing the material. Students should also have options to pursue not just degrees but things like stackable microcredentials, certificates and industry trainings that align with their immediate and future goals. For many organizations, achieving these goals requires not just developing new platforms but also reimagining the way you design and structure your academic content and offerings.

3. Focus on outcomes and key skills learned.

Learners are focusing on specific skills and outcomes. You should too. Competency-based education remains a powerful way to tie educational content and progress directly to desired skills. In a competency-based program or course, you can continuously assess skill development and empower students to control the speed at which they move toward desired competencies. However you design your educational pathways, your learning platform should clearly show learners where they are on their journey at all times, including the knowledge and skills they’ve mastered so far, what’s left to learn, and the final outcome of their work.

4. Show how educational outcomes align to industry needs.

Clearly tying educational outcomes to industry demands (including specific roles and job skills) can convince learners that the time and effort put into their education will be worth it. It also motivates learners to keep moving toward their end goal. Equally as important is that your outcomes, including your degrees, badges, certifications, are easy to understand and meaningful to hiring managers, helping your graduates get jobs. With the ever increasing skills gap faced by industry, it is past time for educational institutions to build closer relationships with businesses, including seeking input and feedback on educational offerings. Doing so will benefit everyone involved–from the employers, to your students, to your entire institution.

5. Ensure learners own their learning progress and skills data.

Say a learner has an upcoming job interview or a meeting with their boss about a promotion, and wants to share what they’ve accomplished so far. Is that possible right now? Are you making it harder than it needs to be? Students should have easy, instant access to academic progress and transcript data, so that they can share the information of their choosing whenever the need arises. That means letting learners authorize other institutions, career coaches, or employers to access all or part of their data.

Likewise, today’s learners can earn credentials from many places, including professional organizations and employer courses, that could apply toward your educational requirements. The ability to easily share accomplishments and progress should flow both ways.

Want to talk more about edtech and educational strategy? You’ve found your people!
The Robots & Pencils team combines robust professional backgrounds in higher ed with a proven track record of delivering results to top-tier school systems and education service providers. We’ve helped over 200 clients–including 2U, The University of Texas, Columbia University, and Arizona State University — to develop innovative digital products and experiences utilizing mobile, web, Salesforce, Slack, and more.

Learn more about our work in education or get in touch with us today.

How ASU Achieved a Harmonious Student Experience With Slack Integrations

Arizona State University (ASU) is always looking for a way to better engage students.

“It’s our mission to help Sun Devils feel more connected to each other and the diversity of opportunities around them,” says CIO, Lev Gonick. “Slack has been a connective tissue across ASU, enabling deeper discussions and greater productivity in both formal and informal spaces.”

They have gone all in with Slack as their digital campus solution and this blog post is here to tell you all about it so that you have key takeaways to apply to your own institution.

A Brief Background on ASU

ASU has multiple campuses, along with thousands of online students who are located all over the country and the world. ASU has been recognized by US News & World Report as the country’s most innovative school and prides itself on graduating more than 27,000 thinkers and innovators each year.

Since so many of their students are enrolled digitally, ASU is constantly looking for better ways to engage their students online. Engagement is especially important during enrollment and the onboarding of new students.

Knowing that innovation is the backbone of success, ASU knew they needed a technical solution to step in and improve how they communicate with students.

ASU’s Previous Student/Success Coach Process

ASU aimed to streamline their process for admitting and enrolling students as well as keeping them engaged and successful throughout their school year.

They have a student network where they set new students up for success and also provide a way for students to network with each other. ASU really wanted to build a sense of community at their universities.

A lot of work went into keeping students engaged especially because ASU’s students are all over the country, not just in Arizona. Networking and engagement relies more on digital workflows than a lot of other schools.

The previous platform relied on Facebook authentication, but Facebook is dwindling in usage for the college demographic so this became problematic.

Why ASU Decided to Work With Robots & Pencils

ASU and Robots & Pencils started the initiative in 2019 after getting fed up with the complicated way of communicating with their students.

To avoid relying on Facebook or other social networks, ASU wanted to find a way to use their own single sign on technology to communicate with students.

In February of 2020, after some beta testing, ASU’s new program launched, utilizing Slack as the communication hub and cutting down on all of the digital clutter from their old workflows.

Robots & Pencils not only was willing to create a tailored solution for ASU but they also helped re-imagine their workflows. Companies find that they need a healthy balance of technical and creative so Robots & Pencils often creates solutions but doesn’t stop there — we also help with the visual and planning aspects of implementing something new.

Slack wasn’t designed to be a social network or a student portal, so ASU needed a partner like Robots & Pencils to customize Slack and tailor it to their needs in order to create a space that was useful and accessible to their students.

The Digital Solution

Robots & Pencils implemented a streamlined way for ASU to connect students with other students and stay engaged throughout their college career.

Broken down by channels in Slack, Robots & Pencils helped ASU create spaces for students characterized by student type, campus and college groups.

In June of 2020, Robots & Pencils implemented a Slack bot that helped with the onboarding process and cut down the amount of manual labor that was going on to get students signed up and engaged in the portal. It also automatically puts students into the right channels and simplifies moderation within the community.

The Slack bot keeps onboarding organized and automated so it has resulted in a lot of time savings for ASU staff and eliminated frustrations for the students. The bot also allows ASU employees to message students based on student type, major, and other traits so the communication process has gotten a lot easier. Student Success Coaches can even quickly look up information about each student so that they provide learners with better, more personalized support.

How Slack Integrations Transformed ASU’s Student Success

Once ASU transitioned to Slack in 2019, they were able to streamline their student engagement and instead of using 4 tools, they consolidated everything into Slack.

Once the new Slack processes were created, ASU saw the amount of active students in their portal jump from 8,000 a year to 15,000 a year, showing that students have been responding well to these new workflows.

What Does This Example of Digital Transformation Mean for My Brand?

As this example shows, there is always a better way to do things when you have the right technology partner. If you think parts of your process are too time consuming or you rely on too much manual labor, there is definitely a solution out there for you.

Slack doesn’t have to be just for internal communications; when structured properly, it can be a communication hub if you’re willing to think outside the box.

What areas of your external and internal workflows could be improved? We’d love to have a great chat with you about it in the comments below!