Retail and Consumer Goods

Designing Moments That Move the Customer

We help brands design seamless customer journeys, automate smarter, and turn everyday shoppers into lifelong fans.

Personalized retail, built for loyalty and scale

We partner with consumer brands to reimagine shopping experiences, unify data, and build digital systems that turn complexity into customer connection.

Consumers expect more than transactions—they want seamless, personalized experiences across every touchpoint. Whether you’re a direct-to-consumer disruptor or a retail powerhouse, we help you build digital systems that make loyalty effortless. At Robots & Pencils, we combine creative UX with AI-powered platforms to streamline operations, optimize digital commerce, and deliver personalization at scale. From virtual try-ons to smarter loyalty programs, we design what matters: systems that work, journeys that flow, and moments that keep people coming back.

Exclusive perks boost loyalty for millions of app users.

Proximity-based and personalizied offers

Millions of active users and over 130k 5-star reviews

Retail Tech Innovation

Where We Drive Value

Seamless Journeys That Convert

We help brands unify fragmented experiences into connected, cross-platform journeys that guide shoppers from discovery to checkout. Whether you’re designing a mobile app, upgrading an e-commerce platform, or integrating new channels, we remove friction and amplify conversion—online and in-store.

AI That Powers Personalization

We embed AI where it enhances the experience—from product recommendations and inventory insights to automated service and re-engagement triggers. Our systems learn from behavior and context to deliver smarter, more timely interactions across the customer lifecycle.

Data That Drives Smarter Decision

Retailers sit on massive volumes of data. We make it useful. We unify sources, clean inputs, and build models that surface real insights. Whether you’re tracking SKU-level performance or analyzing shopper sentiment, we help you act on data, not just collect it.

Digital Commerce, Done Right

We modernize e-commerce platforms, mobile apps, and internal tools with cloud-native infrastructure and intuitive UX. From loyalty systems to checkout flows, our builds are designed for performance, scalability, and operational speed—so your teams move as fast as your customers do.

Omnichannel, Activated

Your customers don’t think in channels—and neither do we. They browse on mobile, buy in store, and expect it all to sync We help you activate consistent, compelling experiences across web, mobile, in-store, and social. With integrated backends and context-aware interfaces, we create omnichannel ecosystems that work together, not against each other.

From Flagship to Franchise Scale

We help you scale what works. Whether you’re piloting new store formats, localizing digital experiences, or managing hundreds of retail locations, we design systems that balance consistency with flexibility. Launch smarter, replicate faster, and grow without the growing pains.

CASE STUDIES

Explore results from our forward-thinking consumer brand partners.

arfiti

Augmented reality app turns city streets into canvases for creative expression.

United Road

Integrated Salesforce CPQ streamlines quoting and order management.

WestJet

Unified design system and modern tech stack improve traveler interactions.

Our strategic partnership with Robots & Pencils has brought our digital vision to life. They continue to challenge conventional standards and boundaries, are keen to share their passion, and provide valuable insight to further the experience provided in our iOS product offerings.

Karen Kajla

Manager, Mobile Strategy & Emerging Technologies, WestJet

There has been nothing but positive feedback about your work from everyone here. From the business analysis to the technical Salesforce support, R&P’s knowledge, expertise and approach has been outstanding. Kudos to the team!

Matt Damiani

VP, Enterprise Ops, Art Van Furniture

Let’s Build What’s Next in Retail

We’ll help you create digital systems that delight, automate what slows you down, and turn first-time buyers into loyal customers.
Request a retail strategy session.

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OTHER INDUSTRIES

Retail & Consumer Goods